Shipping

Shipping Policy

For The Ordinary customers, the sections below set out processing, delivery, and tracking. This page applies specifically to theordinarybut.shop.

Details from The Ordinary on delivery issues
Customers using theordinarybut.shop can rely on the following The Ordinary guidance about delivery issues. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinarybut.shop or 2154001270. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to tracking and addresses
For purchases made through theordinarybut.shop, The Ordinary applies the following guidance on tracking and addresses. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

returns after delivery at The Ordinary
The following returns after delivery guidance applies to the The Ordinary storefront at theordinarybut.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles processing and transit
Customers using theordinarybut.shop can rely on the following The Ordinary guidance about processing and transit. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

The Ordinary: delivery area
For purchases made through theordinarybut.shop, The Ordinary applies the following guidance on delivery area. Orders can be shipped only to addresses within the United States. Standard shipping is free.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybut.shop
Phone: 2154001270
Physical address: 236 Islington St, Toledo, Ohio, 43610, United States