FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinarybut.shop.

Our approach at The Ordinary to returns and exchanges
For The Ordinary customers at theordinarybut.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

How The Ordinary handles contact options
For purchases made through theordinarybut.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@Theordinarybut.shop, call 2154001270, or write to 236 Islington St, Toledo, Ohio, 43610, United States.

Our approach at The Ordinary to refund timing
For The Ordinary customers at theordinarybut.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

Details from The Ordinary on return shipping
This return shipping section covers orders and visits through theordinarybut.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on tracking
Customers using theordinarybut.shop can rely on the following The Ordinary guidance about tracking. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

Details from The Ordinary on delivery timing
Customers using theordinarybut.shop can rely on the following The Ordinary guidance about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on shipping cost
For purchases made through theordinarybut.shop, The Ordinary applies the following guidance on shipping cost. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.

Our approach at The Ordinary to products
For purchases made through theordinarybut.shop, The Ordinary applies the following guidance on products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles payment methods
The Ordinary publishes this payment methods guidance for customers using theordinarybut.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybut.shop
Phone: 2154001270
Physical address: 236 Islington St, Toledo, Ohio, 43610, United States