About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordinarybut.shop.

What The Ordinary customers should know about questions and support
The following questions and support guidance applies to the The Ordinary storefront at theordinarybut.shop. Questions about our store or products are welcome at Support@Theordinarybut.shop or 2154001270.

Our approach at The Ordinary to service commitments
The following service commitments guidance applies to the The Ordinary storefront at theordinarybut.shop. The store follows practical customer-service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

our store at The Ordinary
The Ordinary publishes this our store guidance for customers using theordinarybut.shop. The Ordinary operates as an independent online store offering a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybut.shop
Phone: 2154001270
Physical address: 236 Islington St, Toledo, Ohio, 43610, United States