Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinarybut.shop.

support at The Ordinary
For The Ordinary customers at theordinarybut.shop, this section explains support. For return or exchange assistance, contact Support@Theordinarybut.shop or 2154001270.

starting a request at The Ordinary
For The Ordinary customers at theordinarybut.shop, this section explains starting a request. When requesting a return or exchange, contact us at Support@Theordinarybut.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at The Ordinary to exceptions
This exceptions section covers orders and visits through theordinarybut.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from The Ordinary on order problems
The following order problems guidance applies to the The Ordinary storefront at theordinarybut.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles refund timing
The following refund timing guidance applies to the The Ordinary storefront at theordinarybut.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to condition of returns
The following condition of returns guidance applies to the The Ordinary storefront at theordinarybut.shop. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at The Ordinary to eligibility
This eligibility section covers orders and visits through theordinarybut.shop for The Ordinary. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarybut.shop
Phone: 2154001270
Physical address: 236 Islington St, Toledo, Ohio, 43610, United States